Guardian Pay Tribute to Its Customer Care Champions

Guardian ,the leading pharmacy,health and beauty retail chain organized a nationwide Customer Care campaign to identify and acknowledge employees whom have potrayed exceptional customer service.The campaign was kicked off early this year where each store nominated a candidate from two categories;management level-keyholders,supervisor and executives and the staff level-cashiers and sales assistants.Judging was based on the best customer service attributes including greetings,decorum,offering further assistance and going the extra mile.Nominated employees will be narrowed down to 13 candidates who were than selected to compete in a national Customer Care Competition held at Guardian Suria KLCC and the customer care champions walked away with a cash prize of RM1,000 each with 1st runner up taking home RM700 each and 2nd runner up ,RM500 each.The finalists were also given RM100 cash and a certificate of appreciation.

Ms Loi Liang Tok,Guardian Chief Operating Officer said "People are the most valuable asset therefore,it is essential that we have a work environment that provides our people with a positive sense of belonging and promotes a culture of delivering service excellence.Our customer care campaign is an extension of our passion for customer service excellence".The winners will be guardian's customer care ambassadors and the catalyst on inculcating a service oriented culture by ensuring that Guardian continues to be the leader by exceeding customer expectations.