Guardian Pay Tribute to Its Customer Care Champions

Guardian ,the leading pharmacy,health and beauty retail chain organized a nationwide Customer Care campaign to identify and acknowledge employees whom have potrayed exceptional customer service.The campaign was kicked off early this year where each store nominated a candidate from two categories;management level-keyholders,supervisor and executives and the staff level-cashiers and sales assistants.Judging was based on the best customer service attributes including greetings,decorum,offering further assistance and going the extra mile.Nominated employees will be narrowed down to 13 candidates who were than selected to compete in a national Customer Care Competition held at Guardian Suria KLCC and the customer care champions walked away with a cash prize of RM1,000 each with 1st runner up taking home RM700 each and 2nd runner up ,RM500 each.The finalists were also given RM100 cash and a certificate of appreciation.

Ms Loi Liang Tok,Guardian Chief Operating Officer said "People are the most valuable asset therefore,it is essential that we have a work environment that provides our people with a positive sense of belonging and promotes a culture of delivering service excellence.Our customer care campaign is an extension of our passion for customer service excellence".The winners will be guardian's customer care ambassadors and the catalyst on inculcating a service oriented culture by ensuring that Guardian continues to be the leader by exceeding customer expectations.

Petronas Malaysian Grand Prix 2009 F1 Promises A Combo of Music & Motorsports

Entering its 11th edition ,the 2009 Formula One Petronas Malaysian Grand Prix is the second round of a 17-leg world championship this season and would be held from April 3 to 5.Speaking the media launch recently, officiated by Sepang International Circuit (SIC) Chairman Dato’ Mokhzani Mahathir,SIC Chief Executive Officer Mr Razlan Razali said It's going to be a very different kind of Formula One event in Sepang this year as the race would be starting later at 5pm this year instead of usual 3pm.He believes it's going to be more enjoyable for the drivers and competing teams as well as fans as it would be a much cooler race this year.

Targeting a full-capacity of 130,000 spectators for the race,Mr Razlan said F1 enthusiasts would be treated to 360 degree experience to cherish,with free access to the Mall area on Friday April 3 to savour the track practice and qualifying session.Running up to the event,fans could also win themselves attractive rewards and goodies at the pre-event road shows.A post-race open-air concert featuring superstar Jamiroquai will be among the new additions of supporting events for the upcoming 2009 Formula One Petronas Malaysian Grand Prix,which promoter Sepang International Circuit (SIC) aimed to make as the best ever.

A welcome cocktail party would be held on Thursday (April 2 for the F1 fraternity and fans; and this would be followed by the grand Gala Dinner on Friday April 3) with JT Taylor of Kool and the Gang as the star performer. Priced as low as RM100 and regarded as one of the cheapest in the F1 calendar,tickets for the 2009 Formula One Petronas Malaysian Grand Prix can be purchased by calling Ticket Hotline at 03-87782222 or via internet at http://www.sepangcircuit.com/

Goodnews! For All Honda MPV Lovers.

Much refined Honda Stream RSZ was launched by Honda Malaysia at Bijou,Mont Kiara lately. Officiating the launch were Managing Director and CEO of Honda Malaysia, Mr. Atsushi Fujimoto, Mr. Azman Idris, President & Chief Operating Officer of Honda Malaysia Sendirian Berhad and Mr. Yutaka Fujiwara, representative of Automative Department, Honda Motor.

Stylishly designed with the market’s demand in mind,Honda Stream has proven to be one of the most favored MPVs among Malaysians with more than 1600 units of Stream been sold since its launch in November 2007 and Honda Malaysia has garnered to sell 350 units this year.The sportier and more stylish 7-seater advanced MPV Stream RSZ now comes with full bodykit and a redesigned RSZ front grille and 17 inches alloy wheels that aptly accentuate its sporty exterior design.In addition the steering is coated with fine leather impose a luxurious feel to the full black interioris powered by 1.8 i-VTEC engine.

While for refined driving pleasure and everyday practicality,headlights and fog light with improved safety nite illumination, smoke auto headlight and HID (high intensity discharge), paddle shift as well as armrest has been added.
The recepient of the recent New Straits Times/Maybank Car of the Year 2008 under the MPV category, as well as the Best Handling MPV by Asian Auto – VCA Auto Industry Awards 2008,now comes with 4 trendy shades of White Pearl,Crystal Black Pearl, Polished Metal Metallic and New Red Pearl and is priced at RM155,980.00 onwards.

Touch 'N Go's "Beyond The Roads" Has Landed at Suria KLCC

Touch 'n Go achieved yet another success in moving towards a cashless society through the usage of its Electronic Payment Systems (EPS) card with its recent launch of "Beyond The Roads" at Suria KLCC by YBhg. Datuk Sheik Muszaphar Shukor,Malaysia's first Cosmonaut and YBhg. Dato’ Yahya Ya’acob,Chairman of Touch ‘n Go Sendirian Berhad together with Chief Executive Officer of Suria KLCC, Mr. Andrew Brien.Up to date,Touch 'n Go has attained partnerships with 32 parking sites which include KLIA,LCCT,KL Sentral, Sg.Wang Plaza,One Utama ,Jaya 1,Subang Parade,Pantai Hospital and SJMC and the latest KLCC parking facility.Touch 'n Go plans to increase the number to 60 parking areas throughout Klang Valley.
"Beyond The Roads" signifies Touch 'n Go's breakthrough to areas of services other than the roads. The current supportive partners on board that accepts Touch 'n Go card as a payment method at KLCC outlets are Burger King, A&W and Dunkin'Donuts.Besides KLCC, Station 1 Cafe, Cathay Cineplex, Steven's Tea Garden, Kaya Kopitiam, Daily Fresh, Baskin Robins, Golden Oven, 7 Eleven and Caltex are also among the participating merchants. Touch 'n Go is striving to increase the number of merchant outlets to 1500 by the end of year 2009,simultaneously achieving the sales goal of 1 million cards. YBhg. Datuk Yahya Yaacob, Chairman of Touch 'n Go Sdn Bhd said, "Touch 'n Go's mission to serve its customers with better services and with the usage of Touch 'n Go card at parking bays, customers will be experiencing speed,convenience as well as eradicating the need to care for a parking ticket.
In conjunction with the launch,Touch 'n Go took the opportunity to introduce a special "Beyond The Roads" limited edition Touch 'n Go card.The new limited edition Touch 'n Go card sports a vibrant new look that appeals to the youth.

Concorde Hotel Kick-In to the Year Of Ox with a Fabulous Open House

Ranked as one of the most prestigious hotels in Malaysia ,the Concorde Hotel,Kuala Lumpur which situated among major tourist attractions and night clubs, and business centres, with a short walking distance from PETRONAS Twin Towers, Kuala Lumpur Tower, and Kuala Lumpur Convention Centre has again hosted an "open house party" in conjunction with the lunar new year celebration.Joining the annual festival event were well known figures,celebrities and some 500 guests .In ushering to the lunar new year of good health and wealth,the guests were greeted with the auspicious "Yee Sang" dish and many varieties of mouth-watering Chinese New Year delicacies.At the same time the guests were also entertained by some incredible acrobatics and singing performances.For more information about this marvelous hotel please visit http://www.concorde.net/

Takaful Malaysia Enters RM12 Million IT Services Contract with HP

Syarikat Takaful Malaysia Berhad (STMB), a listed company in the Main Board of Malaysian Stock Exchange has recently outsourced the management of its IT infrastructure to Hewlett-Packard (HP), the world largest technology company for a 3-year contract deal of RM12 million.This move which is part of STMB's strategy to establish itself as the country's leading takaful operator and a key player in the local insurance scene will see HP provide IT infrastructure operation management services to boost-up STMB service deliveries capabilities and enables STMB to focus on its core competency of delivering insurance services to exceed expectations and ultimately further improve business productivity and efficiency.
According to Dato Hassan,Group Managing Director of STMB," being the oldest Takaful player in the country, STMB places importance in enhancing its IT infrastructure and system to enhance responsiveness to customers' needs and to enable further expansion of their market share as well as increasing product development efficiency.
HP is excited to have this opportunity to work in close partnership with STMB and support their IT initiatives," said TF Chong, Managing Director of HP."Today's business success largely depends on leveraging IT.Streamlining the IT environment and making sure IT functions and business processes are carefully aligned to support business strategies will enable a company to increase flexibility and adaptibility to market changes and challenges."

Federal Hotels International (FHI) Charity Brings Cheer and Joy

Kuala Lumpur 5 February 2009,Federal Hotels International (FHI) Group of Hotels namely The Federal Kuala Lumpur and Hotel Capitol Kuala Lumpur has once again jointly organize their annual FHI Chinese New Year Charity Celebration to share the new year joys and cheers with more 100 old folks and children from three shelter-homes- Ti-Ratana Welfare Society,Rumah Kanak-Kanak Angels Kuala-Lumpur and Little Sister of The Poor Old Folks Home.The old folks and children are treated to a sumptuous Chinese New Year Hi Tea and Yee Sang while at the same time enjoying the acrobatic lion dance performance and the Special rendition of New Year song "Lu Pin Hua"by the Ti-Ratana Children Choir.On the memorable occasion,all the old folks and children also received festive gifts such as mandarin oranges,

groundnut, hampers and "Red Packets" as well. Ms Ooi Lee Ping,Director of Marketing Sales said FHI Group Gong Xi Fa Cai Festive Charity is part of our continuous FHI Group sharing and caring comminity commitments."There is no greater joy than be able to warm the hearts,to spread festive cheer & hapiness during this Lunar New Year as this is a time in bringing everyone together for sharing and caring and we wanted to spread good cheer and bring smile to the old folks and children.

Reunion Joy For Senior Citizens At Pavillion KL

Pavillion Kuala Lumpur has brought joys to a group of Malaysian seniors citizens from Rumah Charis,Rumah Sejahtera Seri Setia and Caring Old Folks Home recently when it hosted a Chinese New Year celebration with a spectacular performance and a sumptuous New Year feast in conjunction with its "First Anniversary Celebration".Joining in the festivities was guest-of-honour,YB Dato' Sri Dr Ng Yen Yen,Minister of Women Family and Community Development.

Upon arrival,the senior citizens were greeted by the Majestic Golden Bull which showers golden luck to anyone who touches it's forehead for good health and fortune as the group gathered around the 11-feet statue for a group photo .The gathering was both a treat as well as a special gesture from Pavillion KL as it paid tribute to the elders by staying true to the traditional value of filial piety.The special guests were treated to a traditional Chinese singing performance by the renowned YuDi ,which brought back many fond memories for the leders who clearly enjoyed the wonderful live performance.Chinese New Year is a time-honoured and cherished occasion which is meant to reassert old customs and traditions.Traditions are very special to Chinese families as they serve both a glorious link to the past and an auspicious bridge to the future.Our relationship with our elders are also part of this bridge," said YB Dato' Sri Dr Ng Yen Yen.

YB Dato' Sri Dr Ng Yen Yen later joined Tan Sri Datuk Seri Zainol Bin Mahmood,Chairman of Urusharta Cemerlang Sdn Bhd,Datin Cindy Lim-Deputy Chairman of Pavillion Kuala Lumpur Sdn Bhd, Ms Joyce Yap-Acting Chief Executive Officer and the senior management together with Tangs and Mercato in giving out Ang Pows and hampers to all senior citizens.A scrumptious lunch at Lijin Restaurant welcomed the senior citizens who shared Lou Sang with Pavillions KL management and VIPS while smiles could be read on the faces as the various dishes were served in a cheery atmosphere.

Sweet Celebrations as Pavillion Kuala Lumpur Turns One

Pavillion Kuala Lumpur has officially launched its first Anniversary in style by throwing a glamorous birthday bash for its supportive tenants and loyal customers on 31 January 2009, exactly one year since the retail mall was officially launched.Tan Sri Datuk Seri Zainol Bin Mahmood,Chairman of Pavillion Malaysia Sdn Bhd,Datin Cindy Lim-Deputy Chairman of Pavillion Malaysia Sdn Bhd and Ms Joyce Yap ,Acting Chief Executive Officer-Retail of Pavillion KL launched the retail mall's First Anniversary with a grand cake-cutting ceremony and shared a joyous toast with their guests.

Whimsically themed with cakes,Pavillion KL treated its launch guests to a dynamic singing performance,brightly colored cupcakes and other sweet temptations.The launch event,hosted by glamorous emcee Elaine Daly,came to high-notch when the much talk-about "Pavillion KL's Great 1% Anniversary Deal" was launch at 1pm with enthusiastic shoppers queuing-up eagerly since early morning to be the first 300 customers eligible to take part in the once-in-a-lifetime offer where luxury products were being sold at only one per cent of their retail price.Shoppers brought home high-end products from the likes of Bimba & Lola,Harvey Norman,Marc by Marc Jacobs,Mandarina Duck and Nokia.Amazingly,the shoppers only needed to spend RM10 on the Anniversary launch day to participate in the deal.

Pavillion Kuala Lumpur which receives approximately 2.5 million visitors a month comprising of foreign tourists and local shoppers has also lined up an intriguing array of activities from 31 January until 28 February 2009.Among the exciting events are "Anniversary Contest" which is a month long contest where shoppers who spend a minimum RM100 are eligible to enter a lucky draw to win exciting prizes including a three-day/two-night stay at the enchanting Raffles Dubai with round trip tickets provided by World's 5-Star Airline,Qatar Airways,EON Bank Group Pavillion Pre-Loaded Prepaid Cards and other fantastic prizes worth-up to RM200,000 in total.Meanwhile the "Themed Shopping Days" will allow shoppers to enjoy 'buy one free one deals', addititional discounts as well as 'special RM1 deals' throughout throughout the month long celebration sales.